Signature Tips UK.
Terms and Conditions
Terms and Conditions
Hours of Operation
- Orders can be placed 24/7 online.
- For all other inquiries, our hours of operation are 8:00 AM - 5:00 PM, Monday to Friday.
Delivery & Payment Policy
- We aim to respond to all emails within 48 hours.
- Payment can be made via Debit/Credit cards. For assistance, please contact us at info@signaturetips.com.
Payment to Signature Tips Limited:
- Direct payments can be made to our UK account:
- Sort Code: 04-00-03
- Account No.: 47847862
- Account Name: Signature Tips Limited
- Please reference your invoice/order number or name on the payment.
Order Processing:
- Once payment is cleared, products will be shipped within 24 hours or at the next available courier pickup (outside of normal hours).
- You will receive an email notification upon purchase, and your order details will be available under your account on our website.
- Keep a copy of your transaction for future reference. If you have any questions, please contact us. We recommend keeping a printed copy of your order as proof of purchase.
Courier Deliveries - Postage and Packaging
- All courier deliveries are dispatched on the same or next working day after payment is cleared.
- Delays can occur during peak times. If your delivery is delayed, we will notify you via email.
- If you are unable to receive the delivery during standard business hours, please address the delivery to your workplace.
- Any further costs related to re-delivery or pickup rest with the purchaser.
- Courier fees include postage and packaging.
Signature Tips Refund Policy
- Refunds are not offered if the item has been opened or used, unless proven faulty.
- Refunds are not offered for changes of mind or unmet expectations.
- Original postage/courier fees are non-refundable.
- Returns must be made within 14 days of delivery.
Warranty & Returns Policy
- Starter Kits: 1-year warranty on manufacturer’s defects.
- All other products: 6-month warranty.
The buyer must:
- Check goods upon receipt and report any damages or faults within 24 hours via email.
- Bear the responsibility and cost of returning faulty products.
- Provide a valid invoice as proof of sale.
Signature Tips will:
- Replace or repair faulty products where possible. Refunds are only offered if a replacement is unavailable.
- Approve returns only by prior arrangement (no C.O.D. returns).
- Warranty is valid only in the UK and is non-transferable.
Warranty Specifics
The warranty does not cover:
- Normal wear & tear.
- Misuse, abuse, or improper use of products.
- Neglect or careless storage.
- Failure to follow the operation guide.
- Unauthorized repairs or tampering.
Replacement of Damaged Goods
- Inspect goods upon receipt and report damages within 24 hours via email.
- Signature Tips may request photos or evidence of damages.
- Buyer is responsible for returning faulty products.
- Signature Tips will cover the cost of sending replacement items after verifying the issue.
- Returned items must include all accessories and original packaging.
Privacy Policy
- We do not share your information with third parties. All data is kept private and confidential. Please refer to our Privacy Policy for more details.
Database
- By making a purchase, your details will be added to our database. If you wish to be removed, notify us via email or in writing.